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Frequently Asked Questions

While we’ve tried to address your every need on our site, we know that questions will come up.  In this section, we address some questions most frequently asked by our customers.  If you still need further assistance, please email customerservice@captolscientific.com or call us at 1-800-580-1167 and we will address your needs directly.  Thank you!

GENERAL

ORDERS

ACCOUNT REGISTRATION & CUSTOMER CENTER

GENERAL

How do I find or search for products?

The new Capitol Scientific website makes it easier than ever to find the products you need.  Our search capabilities are some of the most sophisticated in the industry and will help you expediently identify the right product.  There are three basic ways to start a search:

1.       Search via one of the five product categories listed in the top navigation

2.       Search via the “featured manufacturers” link about halfway down the home page

3.       Enter a search or keyword term in the upper right hand corner of the home page’s “search box”

What is the “My Favorites List”?

The “My Favorites List” is a feature on the website that allows you to “tag and save” certain products for whatever reason – you may purchase them frequently; you may want to save the products to purchase at a later date; you may want to comparison shop products, etc.  Bottom line is that it allows you to easily access (and then order) these products instead of having to conduct a new search for them. 

How do I qualify for the Customer Discount Program??

Create an individual login, corporate account and place your first order.  It’s that easy!   We will then thoroughly review your application and offer you the highest level of discount off MSRP based on the estimated annual spend.   Accounts and price-level discounts are reviewed annually to confirm or modify your discount level.

How do I qualify for the Corporate Discount Program??

After creating your individual login and corporate account (click here if you haven’t) the easiest way to begin the process of setting up a Corporate Discount Program for your entire company is to submit our Discount & Auto Stock Sign-up form (click here for that).  Your account manager will be contact with you to set up your Corporate Discount and make sure the appropriate locations and/or departments are on the program.

How do I apply for the Auto Stock & Ship-It Program?

All Corporate Account members are eligible for the Auto Stock & Ship It Program.  The first step is making sure you have completed the process of creating an individual login and a Corporate Account.  Once that is completed you will be assigned a dedicated account manager who will work directly with you to identify those products that require consistent and frequent fulfillment.

Are web prices different than ordering via phone?

Regardless of how you place an order – via our website or over the phone – all product prices quoted will be the same.  We do not accept credit card email orders for your security protection. *NOTE: The manufacturer pricing for some products on our website are based on highly fluctuating raw materials.  We have made our best attempt to identify these on the product pages.  However, there may sometimes be the need to adjust pricing when our pricing is significantly increased. We will do our best to update pricing upon notification from vendors.

How do I use a promotional code?

Submitting a promotion code is easy.  Once you have filled your cart with the products you’d like to purchase, simply hit “CHECKOUT”.    On the “CHECKOUT” screen in the bottom right hand corner, you will see a box labeled “Promotional code”.  Enter your promo code in that box and then click “apply” and you will see the discount applied on the shopping cart confirmation screen.

ORDERS

How do I place an order online?

Use Capitol Scientifics’ sophisticated search capabilities to locate the products you need and simply add them to “My Cart”.  Be sure to also sign-in so you receive the appropriate discounted pricing.  Then click “Checkout” and proceed with the steps required to process and confirm your order.  Please be sure to review all information for accuracy. 

Is it required that I have a login to place an order?

No, it is not required to have a login.  However, we strongly suggest that you create one to take advantage of discounted pricing, as well as have access to our Customer Center where you can review orders, quotes, billing and other information.

How do I view and track my order?

To view and track orders, you will need a login and access to your personalized Customer Center.   Once in the Customer Center, under “Orders” click on “View Orders” to review your orders.

How can I order items previously purchased?

After logging in, click on “Customer Center” in the top right hand corner.  Under “Orders” click on “Re-order Items”.  Scroll down

How can I change or cancel my order?

There are two ways to change or cancel your order.  If you do not have a login, please contact us via phone at 800-580-1167.  If you have a login, please click on “Customer Center’ in the top right hand corner and under “Support” click “Contact Support”.  Please fill out the ticket, click submit and someone will be in contact with you within 24 hours.

What is your return policy?

Capitol Scientific’s return policy is posted under our ORDER & PRODUCT POLICIES

ACCOUNT REGISTRATION & CUSTOMER CENTER

Why should I create an individual login?

Creating a login is important because 1. It starts the process of creating a Corporate Account so that you are eligible for discounted pricing; 2. It gives you access to the Customer Center where , via your login and account, you have access to managing billing, orders and support.

What are the benefits of establishing a Capitol Scientific corporate account?

Creating a corporate account qualifies your company for discounted pricing and access to your personalized Customer Center where you can manage billing, orders, your account profile and support.

How do I get discounted and preferred pricing?

To qualify for discounted and preferred pricing, you will need to create an individual login and Corporate Account.  Please click on “Register” and fill in the required fields.  You discount-level will then automatically be applied to your next online order.

Where do I find a credit application?

You can access a Credit Application here and submit either via fax at 1-512-836-1338 or email at customerservice@capitolscientific.com . 

What information is found in the Customer Center?

The Customer Center is a comprehensive area of the website where you can do four things:

1.       Review your account settings and preferences

2.       Managing billing, statements and payments

3.       View orders, quotes, place re-orders and submit return requests

4.       Contact support

How do I change my account information & preferences?

Login and click on “Customer Center” to access account information and preferences.  You can edit under “Settings” and “Set Preferences” on the left hand side of the page; or also under “Support” and “Edit Your Profile”.

How do I add/edit a payment method?

Login and click on Customer Center in the upper right hand corner.  Under “Support” click “Edit Your Profile” and you will be able to edit and access any payment information on file.

How do I add/edit my shipping preferences?

Login and click on Customer Center in the upper right hand corner.  Under “Support” click “Edit Your Profile” and you will be able to edit and access any shipping information on file.

How do I edit my username/password?

Login and click on “Customer Center”.  On the left-hand side, you will see “Settings” where you can “Change Email/Password”.