Shipping charges are determined at the time of checkout, based upon your desired shipping method. By law, hazmat fees will be added to your order for all hazardous chemicals and related laboratory products. If required, we may alter your ship method to LTL freight. We will notify you should we need to make a change in your shipping method. In either case, your final shipping costs may differ. We will not ship hazardous chemicals to residential addresses under any circumstances.
Shipment Traceability & Tracking
Once your order has shipped, we will email you a tracking number. You may track your order through the link on your email or via the carrier’s website. If you have a question regarding the delivery status or date, please contact the carrier directly.
Acceptance of Products
Once you receive your shipment, it is IMPERATIVE that you inspect your delivery. If damage has occurred, please keep the carton and all of the packing materials. Please report the details immediately to the carrier and contact our Customer Service Department. If upon opening a shipment you discover concealed damage, please request a carrier inspection within 15 days of delivery and contact our Customer Service Department.
Please inspect all shipments upon receipt. If damage has occurred, please keep the carton and all of the packing materials. Please report the details immediately to the carrier and contact our Customer Service Department. If upon opening a shipment you discover concealed damage, please request a carrier inspection within 15 days of delivery and contact our Customer Service Department.
Customer satisfaction is our highest priority at Capitol Scientific. If for any reason you are not happy with your purchase, you may return most items within 30 days of the ship date. In order to process your return, please call 800.580.1167 to request a Return Materials Authorization (RMA) Request Form.
Products described below may be returned to Capitol Scientific within 30 days for replacement or adjustment. To assure prompt handling, please obtain a Return Goods Authorization Number ("RGA Number") from Capitol Scientific (see above) and reference this number on return shipping documents. Returns made without the RGA Number will be returned to sender, freight collect.
Capitol Scientific reserves the right to reverse any credit issued to Subscriber: (a) for any Product not returned after authorization and requested by Capitol Scientific; or, (b) if, upon return, such Product is determined by Capitol Scientific not to be defective. Capitol Scientific will grant full credit for: (a) Products not supplied in accordance with Subscriber's orders; and, (b) Products which are defective at the time of receipt by the Subscriber. Capitol Scientific will grant partial credit for Products ordered in error, with the exceptions noted below.
Product returns for Products ordered in error are subject to a 25% restocking charge plus any applicable charges for necessary inspection, reworking or refurbishing, or for items not normally cataloged by Capitol Scientific. Hazardous materials authorized for return must be packed, labeled and shipped in accordance with DOT regulations governing transportation of hazardous materials and any other applicable requirements.
Capitol Scientific will not grant credit for: (a) Products which have been discontinued; (b) Products which are personalized or customized; (c) Non-Capitol Scientific line products supplied to Subscriber as an accommodation, including, without limitation, third party purchases; (d) Products not purchased from Capitol Scientific; (e) Refrigerated or temperature controlled Products; (f) Products which are outdated, shelf-worn, used or defaced and, therefore, unsuitable for return to stock and resale as new; (g) reagents, diagnostics, or chemicals which have been opened; and (h) Products that have been shipped outside the United States.